We are excited to let you know that your rental equipment has been shipped today. The shipment will arrive in a secure hard travel case sealed with zip-ties for added protection. Please review the following important details to ensure a smooth process:

1. Kit Contents: The kit includes an SD card. Please ensure it is returned with the equipment; otherwise, a replacement charge will apply.

2. Return Shipping: A return shipping label is included. When returning the case, ensure the old label is removed or covered to avoid any scanning issues with UPS. Additionally, use the provided zip-ties to seal the case securely after repacking the equipment.

3. Packing: Repacking the equipment into the case can be tricky. To help, we've included a reference photo of the correct layout. Please pay close attention to the positioning, particularly how the DOG is secured with the strap.

4. Inspection Upon Receipt: Check the contents of the shipment as soon as possible. If anything is missing or seems incorrect, please contact me immediately by replying to this email or giving me a call.

5. App and Manuals:

   • Download the app required for operation here: Unitree App
   • Two paper manuals are included in the case, and digital copies are also attached for your convenience. Please note that the latest firmware is installed, offering features not covered in the manuals.

6. Binding the Device: You may need to unbind the DOG to connect it to your device. Follow the instructions provided for assistance.

Lastly, we want to point out that one foot is missing, which you might notice during inspection.

Thank you for renting with us. If you have any questions or need assistance, please don’t hesitate to reach out.