DJI Care Activation - Video

DJI Care Activation - Video

If it has been more than 24 hours since you activated your drone and you did not activate your DJI Care yet, you will need to create a video for DJI.

Please follow the link below to review the video and process DJI requires you to follow.


Thank you for your interest in DJI Care. Please read this notice completely before using the DJI Care Video Verification service.

1. By using this service, you acknowledge that you understand what DJI Care is.

2. Only submit verification videos of products eligible for DJI Care and DJI Care Refresh. Videos of products not eligible for DJI Care and DJI Care Refresh will not pass video verification.

3. If you need to verify your aircraft, please sign in to your DJI account. To avoid unnecessary complications, do not use anyone else’s DJI account.

4. Please ensure that your personal information and aircraft serial number are accurate and true. DJI is not responsible for any false or inaccurate information.

5. Be sure to watch the DJI Care Video Verification tutorial in its entirety. Pay attention to the steps shown in the video and record yours accordingly. Remember to record your video in an open area with clear visibility.

6. For questions about recording your video, please contact DJI Support via http://www.dji.com/support for assistance.

7. Do not edit your video. Edited videos will not pass verification.

8. Retain a copy of your video after submitting it.

9. Make sure you have a good network connection when uploading the video to YouTube and that the link will be valid for 6 months. If the video link is invalid, you will need to provide a new video of the same aircraft within 3 days of receiving notification from DJI.

10. Change your network connection if your video fails to upload. If you are still unable to upload your video after several attempts, please contact DJI Support via http://www.dji.com/support for assistance.

11. No costs will be charged for video verification.

12. All information provided to DJI will remain private and confidential.

13. The DJI Official Maintenance team will review your verification video according to verification standards for the relevant product within 3 business days. Please pay attention to the email account associated with your DJI account for communications from DJI. DJI reserves the right of final interpretation for the video verification service.


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